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Refund Policy


Here at Zulery we strive to make every item as precious and beautiful as the moment it commemorates. If you feel that your item arrived damaged or has an error please let us know immediately. We want to hear from you and will do everything as possible to rectify the situation. If an error or mistake was made when ordering personalized jewelry please contact us within 24 hours to have the Name/Text corrected. We will not be held responsible for misspelled orders. To get in touch with us concerning a return or cancellation, please email us here info@zulery.com

Refund & Replacement Policies:

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

Should you receive an item that is in the wrong color or size than the one you originally ordered, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.

New unused/unworn non sale items can be returned to Zulery within 7 days of delivery. Please note any personalized jewelry are not refundable. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

We sent wrong item – size, style, color.

Measurements are provided on each product’s description or in product pictures to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

We do not accept returns or refunds if customer misspelled Name/Text when ordering personalized jewelry.

We do not accept returns or refunds due to long shipping times. Shipping times are posted on our shipping page hence all customers should be aware of this before concluding an order.

Note: Zulery will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellation Policy:

Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order.

Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. Zulery reserves the right to refuse any replacement and refund if it does not meet the above criteria.

If you have other concerns, please contact our Customer Service info@Zulery.com