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To be sure that your package is delivered, please make sure your address is fully correct. Zulery is not responsible for any incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge. 

If a package shows as delivered in the tracking information and you have not received it. You must address this with your postal service. Zulery is not responsible for packages that state to be delivered. We do not issue refund for packages that show as delivered.

Zulery offers FREE Worldwide Shipping! For United States customers once shipped, your order generally will arrive on average within 12-20 business days or sooner. For orders outside the United States, shipping times may take longer up to 30 business days. On some occasions due to our suppliers and holidays shipping times may be delayed up to 40  business days. Please note shipping time does not include processing time. 

Please note that personalized orders take generally 5-10 business days to be carefully produced and processed. Non personalized orders generally take 2-7 business days to be processed. Once your item is produced and processed your item will be shipped.

We employ the services of trusted international suppliers to fulfill your package in a fast and secure manner. We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.